Refund Policy

Our Refund Commitment

We want you to be satisfied with Lumira. This policy outlines when refunds apply and how to request one.

1. Failed Generations

If a generation fails due to a platform error or API issue, the credits deducted for that generation are automatically refunded to your account balance. This happens in real time — no manual request needed.

2. Credit Pack Purchases

Credit packs are non-refundable once purchased, except in the following circumstances:

• You were charged but no credits were added to your account (payment processing error)
• You were double-charged for the same order
• The Service was completely inaccessible for more than 72 continuous hours after your purchase

3. How to Request a Refund

Email us at support@lumira.thequickai.com with:

• Your registered email address
• Razorpay payment ID (from your email receipt)
• Brief description of the issue

We will respond within 2 business days. Valid refunds are processed within 5–7 business days back to the original payment method.

4. Non-Refundable Cases

• Credits partially or fully used
• Dissatisfaction with AI output quality (results vary by prompt and model)
• Account terminated for violation of our Terms of Service
• Requests made more than 7 days after the purchase date

5. Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 (India). If you believe you have a valid consumer complaint, you may also contact the National Consumer Helpline at 1800-11-4000.

6. Contact

For any refund queries, reach us at support@lumira.thequickai.com.